Shipping Policy
Here's a shipping policy you can paste into your store. Anything in [brackets] is a placeholder to fill in or adjust.
Shipping Policy
Last updated: [Date]
Thank you for shopping with [Store Name]. This policy explains how and when your order will be processed and delivered.
Order Processing
All orders are processed and dispatched within 1 to 2 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.
Once your order has been dispatched, you'll receive a confirmation email with your tracking number.
Delivery Times
We ship worldwide. International orders typically arrive within 7 to 12 business days after dispatch.
| Stage | Estimated Time |
|---|---|
| Order processing and dispatch | 1 to 2 business days |
| International delivery | 7 to 12 business days |
| Total estimated time | 8 to 14 business days |
These are estimates, not guarantees. Delivery times may be longer during peak seasons (such as Black Friday and the holidays), severe weather, customs delays, or carrier disruptions.
Shipping Rates
Shipping costs are calculated at checkout based on your destination and order size. [Optional: We offer free shipping on orders over $XX.]
Order Tracking
When your order ships, we'll email you a tracking number and link. Tracking may take 2 to 5 days to show updates after dispatch, as the carrier needs time to scan your parcel. If your tracking hasn't updated after this period, please contact us.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees set by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these charges and can't predict their amount. Please contact your local customs office for details.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us within [12 hours] of placing your order. Once an order has been dispatched, we can't change the address.
Multiple Items and Split Shipments
Because we work with multiple suppliers and warehouses, items in the same order may ship separately and arrive on different dates. You'll receive a separate tracking number for each shipment, and you won't be charged extra shipping for split shipments.
Delayed, Lost, or Damaged Orders
- Delayed: If your order hasn't arrived within [14] business days of dispatch, please contact us and we'll investigate with the carrier.
- Lost: If your package is confirmed lost in transit, we'll send a replacement or issue a full refund.
- Damaged or incorrect items: Please contact us within [7] days of delivery with your order number and clear photos of the damage. We'll arrange a replacement or refund.
Undeliverable Packages
If a package is returned to us due to an incorrect address, an unclaimed parcel, or refusal to pay customs fees, we may charge a re-shipping fee, or the refund may be reduced by the original shipping cost.
Restrictions
We are unable to ship to [list any restricted countries or PO boxes, or delete this section].
Contact Us
Questions about your order or shipping? We're happy to help.
Email: [your@email.com]
Response time: within [24 to 48 hours]
A few tips:
- Fill in the bracketed return and damage windows to match your actual return policy so the two don't conflict.
- Check that your supplier's real delivery times match the 7 to 12 days you're promising. Overpromising is a leading cause of chargebacks in dropshipping.
- If you ship to the EU, UK, or Australia, consider mentioning whether duties are collected at checkout, since rules there have changed in recent years.
I can also turn this into a Word doc or a version with a more casual tone, or adapt it for a specific platform like Shopify or WooCommerce, if you'd like.